At Novatreelabs.com, operated by Novatree Labs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Personal Identifiers: Name, email address, phone number, shipping and billing address
- Payment Information: Collected securely via third-party processors (we do not store credit card data)
- Account Information (if applicable): Username, password
- Device & Usage Data: IP address, browser type, pages visited, and other analytics via cookies
2. How We Use Your Information
We use your data for purposes such as:
- Processing and fulfilling orders
- Providing customer support
- Sending order confirmations, shipping updates, and promotional emails (with your consent)
- Improving website functionality and user experience
- Complying with legal obligations
3. Consent
By using our site, providing personal information, or checking opt-in boxes during checkout or sign-up, you consent to our collection and use of your data as outlined. You may withdraw consent at any time by contacting us (see Section 9).
4. Cookies and Analytics
We use cookies and similar technologies to enhance user experience, gather performance metrics, and analyze trends. You can modify your browser settings to decline cookies if you prefer.
We may use tools like Google Analytics, which collect anonymized data about website traffic and behavior.
5. Third-Party Services
We only share information with third parties as necessary to:
- Process payments (e.g., Stripe, PayPal)
- Ship orders (e.g., Canada Post, couriers)
- Host and maintain our website and database
- Comply with legal requirements
These third parties are required to adhere to privacy and data protection standards.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described or to comply with legal requirements. After that, it is securely deleted or anonymized.
7. Data Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
8. Your Rights
You have the right to:
- Access your personal data
- Correct or update information
- Withdraw consent
- Request deletion (subject to legal exceptions)
To exercise these rights, contact us using the information in Section 9.
9. Contact Us
For questions, concerns, or to exercise your rights under this policy, contact:
info@novatreelabs.com
1-888-200-7712