At Novatreelabs.com, your satisfaction is important to us. We stand behind the quality of our products and strive to ensure every order meets expectations. If for any reason you are not satisfied with your purchase, please review our return and exchange terms below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return is requested within 30 days of the delivery date
- The product is unopened, unused, and in its original packaging
- You can provide proof of purchase (order number or receipt)
Due to the nature of our products (health-related powders and consumables), we cannot accept returns of opened or partially used items unless there is a proven defect or error on our part.
2. Non-Returnable Items
For safety and quality control, we cannot accept returns on:
- Opened or used food-grade products
- Items marked final sale or clearance
- Customized or bulk orders
- Products returned without prior authorization
3. Defective or Incorrect Orders
If you received a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue with:
- A full replacement
- A return shipping label (if needed)
- A refund if the product is unavailable
Please include photos of the item and packaging when contacting support.
4. Exchange Policy
We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return (if eligible), and place a new order separately.
5. Return Process
To initiate a return:
- Contact us at info@novatreelabs.com with your order number and reason for return
- Wait for return authorization and instructions
- Package your item securely and include proof of purchase
- Ship it to the address provided (customer is responsible for return shipping unless the return is due to our error)
Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
6. Refunds
- Refunds will be issued to your original method of payment
- Shipping charges are non-refundable (unless the error was ours)
- You’ll be notified once your return is processed and your refund issued
7. Questions?
If you have questions about your order, returns, or product issues, please contact:
info@novatreelabs.com
1-888-200-7712